Our Commitment to Great Service

At Parking Made Easy, we believe every customer deserves exceptional service. Our goal is to meet and exceed your expectations every time you interact with us.

Our 7 Principles of Customer Service

• We’ll recommend parking options that best suit your needs.
• We’ll take the time to clearly explain our solutions, pricing, and any fees.
• We’ll ensure you understand all terms, including booking, pricing, and cancellation policies.
• We’ll inform you of any response time required and stick to our promised timeframe.
• We’ll do our best to get things right the first time.
• We’ll respond to your inquiries within one business day.
• If we can’t resolve your query on the first attempt, we’ll outline the next steps, provide an estimated resolution time, and keep you updated.

What if we fall short?

While we strive to deliver excellent service, there may be times when things don't go as planned. If you're not satisfied, please reach out to our team directly, and we’ll prioritize resolving the issue as quickly as possible. You can contact us at hi@parkingmadeeasy.com.au or via https://www.parkingmadeeasy.com.au/contact.

What if we still don’t meet our commitment?

If you feel our service hasn’t met our commitment after using our standard support channels, please let us know. Complete the feedback form on our website, and our Priority Customer Service team will get in touch within one business day to resolve the matter.

We’re Always Looking to Improve

We’re committed to continuous improvementt. Your feedback helps us enhance our services and ensure we’re meeting your needs. Let’s work together to make parking easier for everyone!